Help & Answers

Frequently Asked Questions

Everything you need to know about shopping with Ostonna — materials, care, offers, shipping, and returns.

How does Buy 1 Get 1 Free work?

Add any two pieces to your cart, and the lower-priced one is free. It applies automatically at checkout, storewide, no code needed. Yes, it's really that simple.

What kind of jewellery does Ostonna sell?

We specialise in demi-fine jewellery — pieces made with premium alloys and high-quality plating that give you the look and feel of fine jewellery at a fraction of the price. Earrings, necklaces, rings, bracelets, and bangles, all designed for everyday wear.

Is your jewellery safe for sensitive skin?

Yes. All our pieces are made with skin-friendly materials and tested for sensitivity — designed to be worn all day without irritation. If you have a known metal allergy, check the product details before purchasing.

Will the jewellery tarnish?

Our pieces are built to last, with premium plating that resists everyday tarnish. Keep them dry, store them in the pouch provided, and put them on after perfume — and the finish stays put. See our Jewellery Care Guide for the full routine.

What payment methods do you accept?

UPI, all major credit and debit cards, net banking, and wallets — processed through a secure one-click checkout. Cash on delivery is also available on eligible orders.

How long does shipping take?

We ship across India. Standard delivery takes 5–7 business days; metro cities typically receive orders in 3–5. Shipping is free on orders above ₹999, and you'll get a tracking link by email the moment your order ships.

What is your return and exchange policy?

You can request a return or exchange within 2 days of delivery. The piece must be unworn and in its original packaging. Visit our Refund Policy for the full details.

Is it gift-ready?

Always. Every Ostonna order arrives in our branded packaging with a carry pouch — ready to hand over as-is. The unboxing is part of the experience.

How do I care for my jewellery?

Three habits: jewellery goes on last (after perfume and lotion), comes off before water and workouts, and lives in its pouch when you're not wearing it. The full routine is in our Jewellery Care Guide.

Can I track my order?

Once your order ships, you'll receive an email with a tracking link. You can also check your order status anytime by logging into your account.

How can I reach you?

Through our Contact page, by email at info@ostonna.com, or on Instagram @ostonna. We typically respond within 24 hours.

Still Have Questions?

Real people, real answers. Write to us and we'll get back to you within 24 hours.