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Frequently Asked Questions
Everything you need to know about shopping with Ostonna.
What kind of jewellery does Ostonna sell?
We specialise in demi-fine jewellery — pieces made with premium alloys and high-quality plating that give you the look and feel of fine jewellery at a fraction of the price. Our range includes earrings, necklaces, rings, bracelets, and bangles designed for everyday wear.
Is your jewellery safe for sensitive skin?
Yes. All our pieces are made with skin-friendly materials and tested for sensitivity. They're designed to be worn all day without irritation. If you have a known metal allergy, we recommend checking the product details before purchasing.
Will the jewellery tarnish?
Our pieces are built to last with premium plating that resists everyday tarnish. With proper care — keeping them dry, storing them in the pouch provided, and avoiding direct contact with perfumes — your pieces will maintain their finish. See our Jewellery Care Guide for tips.
How long does shipping take?
We ship across India. Standard delivery takes 5–7 business days. Metro cities typically receive orders in 3–5 business days. You'll receive a tracking link via email once your order ships.
What is your return and exchange policy?
You can request a return or exchange within 2 days of delivery. The piece must be unworn and in its original packaging. Visit our Refund Policy page for full details.
Do you offer gift packaging?
Every Ostonna order comes in our signature branded packaging, making it gift-ready from the start. The unboxing experience is part of what makes Ostonna special.
How do I care for my jewellery?
Remove jewellery before showering or swimming, apply perfume before putting on your pieces, and store them in the pouch provided. For the full guide, visit our Jewellery Care Guide.
Can I track my order?
Once your order ships, you'll receive an email with a tracking link. You can also check your order status by logging into your account.
How can I contact you?
Reach out via our Contact page, email us at hello@ostonna.com, or DM us on Instagram @ostonna. We typically respond within 24 hours.
Still Have Questions?
We're here to help. Reach out to our team and we'll get back to you within 24 hours.